1. Use of our services

Swift Post provides courier and Cash on Delivery services according to the requirements agreed with the merchant. Merchants are expected to provide accurate information when booking shipments.

2. Shipment information

Merchants are responsible for providing correct sender, recipient, address, contact and shipment details. Swift Post is not responsible for delays or delivery issues caused by incorrect or incomplete information.

3. Cash on Delivery

For Cash on Delivery shipments, Swift Post collects the amount entered by the merchant at booking from the recipient and remits the collected amounts to the merchant on the agreed settlement schedule, after deducting the applicable service charges. Each settlement is accompanied by an invoice listing the consignments it covers.

4. Prohibited items

Merchants must not send items that are illegal, dangerous, restricted or prohibited under applicable laws and regulations. Swift Post reserves the right to inspect or refuse shipments that may create safety or legal concerns.

5. Delivery and timelines

Swift Post makes every reasonable effort to deliver shipments safely and on time. Delivery schedules may sometimes be affected by weather, traffic, operational issues or other circumstances beyond our reasonable control.

6. Shipment handling

We take appropriate care when handling shipments. Merchants are responsible for ensuring that parcels are properly packed and suitable for transport to help prevent damage during handling.

7. Payments and charges

Merchants agree to pay all applicable delivery, handling and additional service charges for their shipments. Charges may vary depending on parcel size, weight, destination, service type and other requirements.

8. Liability and responsibility

Swift Post works to provide dependable courier services; however, certain delays, losses or disruptions may result from circumstances outside our reasonable control. Any claims will be handled according to applicable laws and our service policies.

9. Changes and contact

Swift Post may update these terms when necessary to reflect changes in our services or business practices. By continuing to use our services, you agree to the latest terms. For questions, contact us at info@swift-post.com or 0320-2500985.

Terms and conditions